38Fault

DEYE inverter error 38 (F038)

AC three-phase current unbalance failure

Also displayed as F038 / F38 on some models.

Fault — the inverter cuts its output and the red LED stays solid until the fault is cleared.

The exact meaning depends on your model:

SUN G01P3-EU-BM8 Series

InverterFault

Also applies to:SUN-120K-G01P3-EU-BM8SUN-125K-G01P3-EU-BM8SUN-130K-G01P3-EU-BM8SUN-135K-G01P3-EU-BM8SUN-136K-G01P3-EU-BM8SUN-7K-G02P1-EU-AM2SUN-7.5K-G02P1-EU-AM2SUN-8K-G02P1-EU-AM2+3

What it means

AC three-phase current unbalance failure — The three output phase currents are unbalanced. The manual notes this code has hardly ever appeared in the field.

Cause: The three output phase currents are unbalanced beyond the allowed range.

How to fix it

Restart the inverter; if the code persists after the restart, contact your installer or Deye service and provide the inverter serial number, the installation date and the displayed error code.

Source: 041_BManual_SUN-120_125_130_135_136K-G01P3-EU-BM8_20251021_en_a2166559.pdf, p.62 · 065_BManual_SUN-7_7.5_8K-G02P1-EU-AM2_20260625_en_4466f08b.pdf, p.52 · 032_BManual_SUN-9_10_10.5K-G02P1-EU-AM2_20260625_en_df0f2106.pdf, p.52

SUN G03/G01P3-AM8 Series

InverterFault

Also applies to:SUN-60K-G03SUN-70K-G03SUN-75K-G03SUN-80K-G03SUN-90K-G03SUN-100K-G03SUN-110K-G03SUN-60K-G01P3-EU-AM8-LV+7

What it means

AC three-phase current unbalance failure — The three output phase currents are unbalanced.

Cause: The three output phase currents are unbalanced beyond the allowed range.

How to fix it

Restart the inverter; if the fault is not ruled out, contact the installer or the manufacturer's customer service.

Source: 033_BManual_SUN-70_75_80_90_100_110K-G03_20260702_en_a9db1e1b.pdf, p.62 · 042_BManual_SUN-120_125_130_135_136K-G01P3-EU-AM8_20260702_en_05f936e3.pdf, p.61 · 060_BManual_SUN-60_70_75K-G01P3-EU-AM8-LV_20260701_en_f559aeec.pdf, p.61 · +1 more official manuals

SUN G04/G05/G06 3-Phase

InverterFault

Also applies to:SUN-6K-G06-LV-P1SUN-8K-G06-LV-P1SUN-6K-G06P3-EU-BM2-LV-P1SUN-8K-G06P3-EU-BM2-LV-P1SUN-10K-G05-LVSUN-12K-G05-LVSUN-15K-G05-LVSUN-15K-G06P3-EU-BM2-P1+27

What it means

AC three-phase current unbalance failure — The three output phase currents are unbalanced beyond the allowed range.

Cause: The three output phase currents differ from each other by more than the allowed unbalance.

How to fix it

Restart the inverter; if the fault is not ruled out, contact the installer or manufacturer customer service.

Source: 063_BManual_SUN-6K-G06-LV-P1_20250923_en_30a96699.pdf, p.58

SUN G04P1/G05P1 Series

InverterFault

Also applies to:SUN-1K-G04P1-EU-AM1SUN-1.5K-G04P1-EU-AM1SUN-2K-G04P1-EU-AM1SUN-2.2K-G04P1-EU-AM1SUN-2.5K-G04P1-EU-AM1SUN-2.7K-G04P1-EU-AM1SUN-3K-G04P1-EU-AM1SUN-3.3K-G04P1-EU-AM1+36

What it means

AC three-phase current unbalance failure — The three output phase currents are unbalanced beyond the allowed range.

Cause: The three output phase currents differ from each other by more than the allowed unbalance.

How to fix it

Deye states this code has hardly ever appeared in the field; contact your installer or Deye service if it occurs.

Source: 031_BManual_SUN-1_1.5_2_2.2_2.5_2.7_3_3.3_3.6_4K-G04P1-EU-AM1_20260624_en_15adc00c.pdf, p.54 · 036_BManual_SUN-3_4_5_6_7_8_9_10_12_15K-G06P3-EU-BM2_20250506_en_0eb78440.pdf, p.58

GB-A HV Battery

BatteryFault

Also applies to:GB-A

What it means

ALARM_ID_TEMP_SAMPLE_ERROR — Temperature acquisition fault.

Cause: A temperature sensor is open, shorted, or disconnected, so the BMS cannot read a valid temperature.

How to fix it

  1. Restart the system.
  2. If the fault persists, contact Deye support for sensor service.

Source: 008_deye_ess_user_manual_gb_a_jpnen_v02_20250829_3fea617e.pdf, p.14

Frequently asked questions

What does error 38 mean on a DEYE inverter?
It depends on the model — 7 devices use code 38. On the SUN G01P3-EU-BM8 Series it means: AC three-phase current unbalance failure. The card for each model on this page gives its exact meaning and fix.
Is error 38 a fault or a warning?
38 is a fault code: the inverter cuts its output and the red LED stays solid until it is cleared.
How do I clear or fix error 38?
Restart the inverter; if the code persists after the restart, contact your installer or Deye service and provide the inverter serial number, the installation date and the displayed error code. The exact steps for each affected model are listed on this page.

Related error codes

Other codes on the SUN G01P3-EU-BM8 Series

All SUN G01P3-EU-BM8 Series codes All SUN G02P1-EU Series codes

Other codes on the SUN G03/G01P3-AM8 Series

All SUN G03/G01P3-AM8 Series codes

Other codes on the SUN G04/G05/G06 3-Phase

All SUN G04/G05/G06 3-Phase codes

Other codes on the SUN G04P1/G05P1 Series

All SUN G04P1/G05P1 Series codes All SUN G06P3-EU Series codes

Other codes on the GB-A HV Battery

All GB-A HV Battery codes

Prefer the full written guide? Read the complete DEYE inverter error-code guide

Compiled from official DEYE user manuals. Always consult your device manual and a qualified technician before performing repairs.