Also applies to:SUN-120K-G01P3-EU-BM8SUN-125K-G01P3-EU-BM8SUN-130K-G01P3-EU-BM8SUN-135K-G01P3-EU-BM8SUN-136K-G01P3-EU-BM8SUN-7K-G02P1-EU-AM2SUN-7.5K-G02P1-EU-AM2SUN-8K-G02P1-EU-AM2+3
What it means
No AC grid — No grid voltage is detected.
Cause: No AC grid voltage is present at the inverter: a grid outage, a bad AC connector or cable, or a fault in the AC voltage detection circuit.
How to fix it
- 1Check the AC grid voltage and the AC voltage detection circuit; check that the AC connector is in good condition and that the AC grid is normal in voltage
- 2Restart the inverter; if the fault still exists, contact your installer or Deye service.
Source: 041_BManual_SUN-120_125_130_135_136K-G01P3-EU-BM8_20251021_en_a2166559.pdf, p.62 · 065_BManual_SUN-7_7.5_8K-G02P1-EU-AM2_20260625_en_4466f08b.pdf, p.52 · 032_BManual_SUN-9_10_10.5K-G02P1-EU-AM2_20260625_en_df0f2106.pdf, p.52
Also applies to:SUN-60K-G03SUN-70K-G03SUN-75K-G03SUN-80K-G03SUN-90K-G03SUN-100K-G03SUN-110K-G03SUN-60K-G01P3-EU-AM8-LV+7
What it means
No AC grid — No grid voltage is detected.
Cause: No AC grid voltage is present at the inverter: a grid outage, a bad AC connector or cable, or a fault in the AC voltage detection circuit.
How to fix it
- 1Check the AC grid voltage and the AC voltage detection circuit; check that the AC connector is in good condition and that the AC grid is normal in voltage
- 2Restart the inverter; if the fault still exists, contact your installer.
Source: 033_BManual_SUN-70_75_80_90_100_110K-G03_20260702_en_a9db1e1b.pdf, p.62 · 042_BManual_SUN-120_125_130_135_136K-G01P3-EU-AM8_20260702_en_05f936e3.pdf, p.61 · 060_BManual_SUN-60_70_75K-G01P3-EU-AM8-LV_20260701_en_f559aeec.pdf, p.61 · +1 more official manuals
Also applies to:SUN-6K-G06-LV-P1SUN-8K-G06-LV-P1SUN-6K-G06P3-EU-BM2-LV-P1SUN-8K-G06P3-EU-BM2-LV-P1SUN-10K-G05-LVSUN-12K-G05-LVSUN-15K-G05-LVSUN-15K-G06P3-EU-BM2-P1+71
What it means
No AC grid — No grid detected on the AC side.
Cause: A grid outage, an AC connector in poor condition, abnormal grid voltage, or a faulty AC voltage-detection circuit.
How to fix it
- 1Check the AC grid voltage and the AC voltage detection circuit; check that the AC connector is in good condition and that the AC grid voltage is normal.
- 2Restart the inverter; if the fault still exists, contact your installer or Deye service.
Source: 063_BManual_SUN-6K-G06-LV-P1_20250923_en_30a96699.pdf, p.58 · 031_BManual_SUN-1_1.5_2_2.2_2.5_2.7_3_3.3_3.6_4K-G04P1-EU-AM1_20260624_en_15adc00c.pdf, p.54 · 036_BManual_SUN-3_4_5_6_7_8_9_10_12_15K-G06P3-EU-BM2_20250506_en_0eb78440.pdf, p.57
Also applies to:SUN-3.6K-SG05LP1-EU-SM2-PSUN-5K-SG05LP1-EU-SM2-PSUN-6K-SG05LP1-EU-SM2-PSUN-7K-SG05LP1-EU-SM2-PSUN-7.6K-SG05LP1-EU-SM2-PSUN-8K-SG05LP1-EU-SM2-PSUN-10K-SG05LP1-EU-SM2-PSUN-7.6K-SG01LP1-EU+21
What it means
No AC grid — No utility: no AC grid is detected.
Cause: The grid supply is lost, the grid connection is bad, or the switch between the inverter and the grid is off.
How to fix it
- 1Confirm whether the grid is lost, check that the grid connection is good, and check that the switch between the inverter and the grid is on.
- 2Seek help from Deye if the inverter cannot go back to the normal state.
Source: 039_BManual_SUN-3.6_5_6_7_7.6_8_10K-SG05LP1-EU-SM2-P_20260428_en_70c401a6.pdf, p.50 · 043_BManual_SUN-12_14_16K-SG01LP1-EU_20260519_en_703e15ac.pdf, p.46 · 052_BManual_SUN-_3.6-6_K-OG01LP1-EU-AM2_20260406_en_dc31b173.pdf, p.46 · +4 more official manuals
Also applies to:SUN-5K-SG01HP3-EU-AM2SUN-6K-SG01HP3-EU-AM2SUN-8K-SG01HP3-EU-AM2SUN-10K-SG01HP3-EU-AM2SUN-12K-SG01HP3-EU-AM2SUN-15K-SG01HP3-EU-AM2SUN-20K-SG01HP3-EU-AM2SUN-25K-SG01HP3-EU-AM2+9
What it means
No Utility (Grid Lost) — AC_NoUtility_Fault - no utility grid detected.
Cause: The utility grid is not detected - the grid is down, or the grid voltage/frequency or the grid connection is abnormal.
How to fix it
Check the grid voltage and frequency and whether the connection of the power grid is normal.
Source: 037_BManual_SUN-5_6_8_10_12_15_20_25K-SG01HP3-EU-AM2_20260224_en_9ef2717c.pdf, p.51 · 050_BManual_SUN-29.9_30_35_40_50K-SG01HP3-EU-BM3_4_20260224_en_544e1b2f.pdf, p.52 · 062_BManual__SUN-60_70_75_80K-SG02HP3-EU-EM6_20260224_en_38cbc9f6.pdf, p.52
Also applies to:SUN-5K-SG02LP2-US-AM2SUN-6K-SG02LP2-US-AM2SUN-7.6K-SG02LP2-US-AM2SUN-8K-SG02LP2-US-AM2SUN-10K-SG02LP2-US-AM3SUN-12K-SG02LP2-US-AM3
What it means
No AC Grid (No Utility) — No AC grid - no utility grid detected.
Cause: The utility grid is lost or not detected at the grid port - a grid outage, a bad grid connection, or an open switch between the inverter and the grid.
How to fix it
- 1Confirm whether the grid is lost
- 2Check that the grid connection is good
- 3Check that the switch between the inverter and the grid is on
- 4Seek help from us if it cannot go back to the normal state.
Source: 059_BManual_SUN-5_6_7.6_8_10_12K-SG02LP2-US-AM2_AM3_20260406_en_fb6a30c7.pdf, p.55
Also applies to:GB-A
What it means
ALARM_ID_MOT_VOLT_SAMP_ERROR — The MOT total-voltage sampling is abnormal.
Cause: The voltage measurement on the MOT (output-side) sampling point returned an invalid reading - a sampling-circuit fault.
How to fix it
- 1Restart the system.
- 2If the fault persists, contact Deye support for service.
Source: 008_deye_ess_user_manual_gb_a_jpnen_v02_20250829_3fea617e.pdf, p.14