Also applies to:SUN-120K-G01P3-EU-BM8SUN-125K-G01P3-EU-BM8SUN-130K-G01P3-EU-BM8SUN-135K-G01P3-EU-BM8SUN-136K-G01P3-EU-BM8SUN-7K-G02P1-EU-AM2SUN-7.5K-G02P1-EU-AM2SUN-8K-G02P1-EU-AM2+3
What it means
No AC grid — No grid voltage is detected.
Cause: No AC grid voltage is present at the inverter: a grid outage, a bad AC connector or cable, or a fault in the AC voltage detection circuit.
How to fix it
- 1Check the AC grid voltage and the AC voltage detection circuit; check that the AC connector is in good condition and that the AC grid is normal in voltage
- 2Restart the inverter; if the fault still exists, contact your installer or Deye service.
Source: sun-120k-g01p3-eu-bm8-sun-125k-g01p3-eu-bm8-sun-130k-g01p3-eu-bm8-manual.pdf, p.62 · sun-7k-g02p1-eu-am2-sun-7-5k-g02p1-eu-am2-sun-8k-g02p1-eu-am2-manual.pdf, p.52 · sun-9k-g02p1-eu-am2-sun-10k-g02p1-eu-am2-sun-10-5k-g02p1-eu-am2-manual.pdf, p.52
Also applies to:SUN-60K-G03SUN-70K-G03SUN-75K-G03SUN-80K-G03SUN-90K-G03SUN-100K-G03SUN-110K-G03SUN-60K-G01P3-EU-AM8-LV+7
What it means
No AC grid — No grid voltage is detected.
Cause: No AC grid voltage is present at the inverter: a grid outage, a bad AC connector or cable, or a fault in the AC voltage detection circuit.
How to fix it
- 1Check the AC grid voltage and the AC voltage detection circuit; check that the AC connector is in good condition and that the AC grid is normal in voltage
- 2Restart the inverter; if the fault still exists, contact your installer.
Source: sun-70k-g03-sun-75k-g03-sun-80k-g03-sun-90k-g03-sun-100k-g03-sun-110k-g03-manual.pdf, p.62 · sun-120k-g01p3-eu-am8-manual.pdf, p.61 · sun-60k-g01p3-eu-am8-lv-sun-70k-g01p3-eu-am8-lv-sun-75k-g01p3-eu-am8-lv-manual.pdf, p.61 · +1 more official manuals
Also applies to:SUN-6K-G06-LV-P1SUN-8K-G06-LV-P1SUN-6K-G06P3-EU-BM2-LV-P1SUN-8K-G06P3-EU-BM2-LV-P1SUN-10K-G05-LVSUN-12K-G05-LVSUN-15K-G05-LVSUN-15K-G06P3-EU-BM2-P1+71
What it means
No AC grid — No grid detected on the AC side.
Cause: A grid outage, an AC connector in poor condition, abnormal grid voltage, or a faulty AC voltage-detection circuit.
How to fix it
- 1Check the AC grid voltage and the AC voltage detection circuit; check that the AC connector is in good condition and that the AC grid voltage is normal.
- 2Restart the inverter; if the fault still exists, contact your installer or Deye service.
Source: sun-6k-g06-lv-p1-manual.pdf, p.58 · sun-2-7k-g04p1-eu-am1-sun-3k-g04p1-eu-am1-sun-3-3k-g04p1-eu-am1-sun-3-6k-g04p1-eu-am1-sun-4k-g04p1-eu-am1-manual.pdf, p.54 · sun-7k-g06p3-eu-bm2-sun-8k-g06p3-eu-bm2-sun-9k-g06p3-eubm2-sun-10k-g06p3-eu-bm2-sun-12k-g06p3-eu-bm2-manual.pdf, p.57
Also applies to:SUN-3.6K-SG05LP1-EU-SM2-PSUN-5K-SG05LP1-EU-SM2-PSUN-6K-SG05LP1-EU-SM2-PSUN-7K-SG05LP1-EU-SM2-PSUN-7.6K-SG05LP1-EU-SM2-PSUN-8K-SG05LP1-EU-SM2-PSUN-10K-SG05LP1-EU-SM2-PSUN-7.6K-SG01LP1-EU+21
What it means
No AC grid — No utility: no AC grid is detected.
Cause: The grid supply is lost, the grid connection is bad, or the switch between the inverter and the grid is off.
How to fix it
- 1Confirm whether the grid is lost, check that the grid connection is good, and check that the switch between the inverter and the grid is on.
- 2Seek help from Deye if the inverter cannot go back to the normal state.
Source: sun-3.6-5-6-7-7.6-8-10k-sg05lp1-eu-sm2-p-20260428-en-manual.pdf, p.50 · sun-12-14-16k-sg01lp1-eu-20260519-en-manual.pdf, p.46 · sun-3.6-6-k-og01lp1-eu-am2-20260406-en-manual.pdf, p.46 · +4 more official manuals
Also applies to:SUN-5K-SG01HP3-EU-AM2SUN-6K-SG01HP3-EU-AM2SUN-8K-SG01HP3-EU-AM2SUN-10K-SG01HP3-EU-AM2SUN-12K-SG01HP3-EU-AM2SUN-15K-SG01HP3-EU-AM2SUN-20K-SG01HP3-EU-AM2SUN-25K-SG01HP3-EU-AM2+9
What it means
No Utility (Grid Lost) — AC_NoUtility_Fault - no utility grid detected.
Cause: The utility grid is not detected - the grid is down, or the grid voltage/frequency or the grid connection is abnormal.
How to fix it
Check the grid voltage and frequency and whether the connection of the power grid is normal.
Source: sun-12k-sg01hp3-eu-am2-manual.pdf, p.51 · sun-29.9-30-35-40-50k-sg01hp3-eu-bm3-4-20260224-en-manual.pdf, p.52 · sun-60-70-75-80k-sg02hp3-eu-em6-20260224-en-manual.pdf, p.52
Also applies to:SUN-5K-SG02LP2-US-AM2SUN-6K-SG02LP2-US-AM2SUN-7.6K-SG02LP2-US-AM2SUN-8K-SG02LP2-US-AM2SUN-10K-SG02LP2-US-AM3SUN-12K-SG02LP2-US-AM3
What it means
No AC Grid (No Utility) — No AC grid - no utility grid detected.
Cause: The utility grid is lost or not detected at the grid port - a grid outage, a bad grid connection, or an open switch between the inverter and the grid.
How to fix it
- 1Confirm whether the grid is lost
- 2Check that the grid connection is good
- 3Check that the switch between the inverter and the grid is on
- 4Seek help from us if it cannot go back to the normal state.
Source: sun-5k-sg02lp2-us-am2-sun-10k-sg02lp2-us-am3-sun-12k-sg02lp2-us-am3-manual.pdf, p.55
Also applies to:GB-A
What it means
ALARM_ID_MOT_VOLT_SAMP_ERROR — The MOT total-voltage sampling is abnormal.
Cause: The voltage measurement on the MOT (output-side) sampling point returned an invalid reading - a sampling-circuit fault.
How to fix it
- 1Restart the system.
- 2If the fault persists, contact Deye support for service.
Source: gb-a-pack6-gb-a4-gb-a10-gb-a16-manual.pdf, p.14